Refund policy

Returns, Exchanges & Refunds – Hip Mountain Mama 🌿

We want you to love what you ordered! If something isn’t quite right, we’re here to help.

Returns

We accept returns for store credit or refunds within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and in original condition
All tags must be attached
Items must be free of makeup, deodorant, pet hair, or any scent

Once your return is received and inspected, you may choose between:

Store credit (issued via email)
Refund to original payment method

Exchanges

Need a different size? We’ve got you!

We offer exchanges for the same item in a different size, based on availability.

To be eligible for an exchange:

Items must be unworn (besides trying on), unwashed, and in original condition
All tags must be attached
Items must be free of makeup, deodorant, pet hair, or any scent

If your requested size is unavailable, you may choose:

Store credit
Refund to original payment method

Final Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded:

Sale or discounted items
Accessories (including jewelry, hats, bags)
Intimates or bodysuits
Seasonal/limited release items
Bath & body products (including lotions, oils, lip balms, bath salts, and similar items) due to hygiene and safety reasons

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Damaged or Incorrect Items

Oh no—that’s on us!

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at hello@hipmountainmama.com with your order number and photos. We’ll make it right as quickly as possible.