The Hip Mountain Mama Family
Hip Mountain Mama is a small family business that strives to offer the best Hip and Natural Products for Babies, Kids, and Mamas. We have a strong passion for preserving the Earth, raising our children in a conscious and natural way, and promoting other small family businesses.
Our History
Hip Mountain Mama was founded in 2008 by Suzy Hawbaker. Suzy has always had a passion for green and natural products. After the birth of her first daughter she began searching out Organic and natural products as well as natural parenting techniques. Suzy became an Attachment Parenting Leader and founded an Attachment Parenting Group in Loveland, CO.
As a stay at home mom of two daughters, Suzy spent a lot of time online searching for (and helping others find) the hippest products. She discovered that there were many natural toy and baby websites but that there was an opportunity to start a store that sold the best natural products for babies, kids, and women. Suzy thought this would be a great way to help earn a little extra income for her family.
The company was started in August 2008 with a website and a few boxes of inventory in the basement. Through a strong dedication to our mission of providing quality products that are healthy for the planet as well as the families of our customers and a desire to help other small businesses succeed, Hip Mountain Mama has seen tremendous growth. In November 2009 Suzy’s husband, Andy, quit his corporate job as VP of a Bank to join the Hip Mountain Mama team. Together Andy and Suzy operate a true modern day Mom and Pop business.
What We Stand For
We are the parents of two beautiful children and we believe it is our duty to raise our children in a safe, healthy, natural, and environmentally conscious way. To us Hip Mountain Mama is not just a business but a way of life and our little way of making the world a better place for our children and for future generations.
We do this by…
• We promote Natural Parenting Techniques such as babywearing, breastfeeding, and Attachment Parenting.
• We promote Green, reusable, and natural products including organic cotton, bamboo, and hemp.
• We use renewable energy, recycling packaging materials, and reducing waste.
• We support other small businesses including family businesses and stay at home moms by selling their products.
• We support environmental causes through donation of time and money.
• We encourage others to make positive changes through our One Small Change project.
Customer Service
We pride ourselves on offering excellent customer service. We are more than happy to answer any of your questions by email or phone. Most emails are answered within a couple hours and all phone calls will be returned within 24 hours.
970-203-5067 (between 9 a.m. and 5 p.m. Mountain)
info@hipmountainmama.com
All in stock items are shipped within 1-5 business days. Your package will usually ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.95 on all US orders!
We also ship to Canada, Australia, New Zealand, and UK
We partner with other Local Businesses to reuse shipping supplies and boxes to keep them out of the landfill. Do not be surprised to receive a box from us labeled by a food or health suppliment manufacturer. We are dedicated to working with other local businesses to reduce waste and hopefully our customers can see the value this adds to our environmental impact.
Sale items cannot be returned nor exchanged unless there is a manufacturers defect. This includes items purchased with a coupon code for free shipping or a discount.
~~Exchanges/Returns:
We will be glad to exchange items or issue a refund within 30 days from date of sale (some exclusions apply, please read product descriptions for information on special cases). Please call or email to get an authorization number before sending back the item. Shipping and handling charges are not refundable. Please see our policy on returning sale items above. Some items are subject to a restocking fee (please read descriptions on items for this information).
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front however, if you are in the Northern Colorado area, please let us know as we frequently offer a local shipping discount.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from small companies that we know and trust. It is important to us that we support small family businesses who make unique Earth Friendly Products.
4. What is the deal with the knitting stuff?
Our founder is not only passionate about eco-friendly products, she also loves to knit.
5. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
6. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
info@hipmountainmama.com
Shipping Info
All in stock items are shipped within 1-5 business days. Your package will usually ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.95 on all US orders!
We also ship to Canada, Australia, New Zealand, and UK
We partner with other Local Businesses to reuse shipping supplies and boxes to keep them out of the landfill. Do not be surprised to receive a box from us labeled by a food or health suppliment manufacturer. We are dedicated to working with other local businesses to reduce waste and hopefully our customers can see the value this adds to our environmental impact.
Exchange Policy
Sale items cannot be returned nor exchanged unless there is a manufacturers defect. This includes items purchased with a coupon code for free shipping or a discount.
~~Exchanges/Returns:
We will be glad to exchange items or issue a refund within 30 days from date of sale (some exclusions apply, please read product descriptions for information on special cases). Please call or email to get an authorization number before sending back the item. Shipping and handling charges are not refundable. Please see our policy on returning sale items above. Some items are subject to a restocking fee (please read descriptions on items for this information).
FAQ
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front however, if you are in the Northern Colorado area, please let us know as we frequently offer a local shipping discount.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from small companies that we know and trust. It is important to us that we support small family businesses who make unique Earth Friendly Products.
4. What is the deal with the knitting stuff?
Our founder is not only passionate about eco-friendly products, she also loves to knit.
5. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
6. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
