Suzy’s dream of owning and operating a green and natural business came to fruition in 2008 when she opened Hip Mountain Mama. She had always been passionate about natural products and after the birth of her children she became obsessed with organics, sustainable materials, and raising her children in a natural and loving environment. Suzy built the business with a focus on the things that are important to her and the website reflects her hip and natural style.
In November 2009 Suzy’s husband, Andy, left his corporate job to make Hip Mountain Mama a true family business.
Being a family operated small business allows Hip Mountain Mama to focus on superior customer service and gives us the ability to adapt and grow in a conscious manner.
Our Mission is to promote a healthy way of living that includes easing our environmental impact, supporting other small businesses, and educating others. We are accomplishing this by using wind power, recycling shipping supplies, and donating time and money to local environmental projects. We also support many small businesses including stay at home moms by promoting and selling their products in our store. We are educating others about conscious living through our blog, newsletter, and twitter account.
Hip Mountain Mama is more than just another online retail store, we are a family working together to give you a unique shopping experience and we are having a blast doing it. Thank you for checking us out and for making it possible for us to do something we truly believe in.
Please feel free to connect with us through our Blog, Facebook Fan Page, Twitter, or email. We love to hear suggestions, comments, feedback, or to just meet like-minded people.
~~Customer Service
We pride ourselves on offering excellent customer service. We are more than happy to answer any of your questions by email or phone. Most emails are answered within a couple hours and all phone calls will be returned within 24 hours.
In November 2009 Suzy’s husband, Andy, left his corporate job to make Hip Mountain Mama a true family business.
Being a family operated small business allows Hip Mountain Mama to focus on superior customer service and gives us the ability to adapt and grow in a conscious manner.
Our Mission is to promote a healthy way of living that includes easing our environmental impact, supporting other small businesses, and educating others. We are accomplishing this by using wind power, recycling shipping supplies, and donating time and money to local environmental projects. We also support many small businesses including stay at home moms by promoting and selling their products in our store. We are educating others about conscious living through our blog, newsletter, and twitter account.
Hip Mountain Mama is more than just another online retail store, we are a family working together to give you a unique shopping experience and we are having a blast doing it. Thank you for checking us out and for making it possible for us to do something we truly believe in.
Please feel free to connect with us through our Blog, Facebook Fan Page, Twitter, or email. We love to hear suggestions, comments, feedback, or to just meet like-minded people.
~~Customer Service
We pride ourselves on offering excellent customer service. We are more than happy to answer any of your questions by email or phone. Most emails are answered within a couple hours and all phone calls will be returned within 24 hours.
970-203-5067 (between 9 a.m. and 5 p.m. Mountain)
info@hipmountainmama.com
info@hipmountainmama.com
~~Shipping Information:
All in stock items are shipped within 1-5 business days. Your package will usually ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use UPS or Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.95 on all US orders!
~~Sale items:
Sale items cannot be returned nor exchanged unless there is a manufacturers defect. This includes items purchased with a coupon code for free shipping or a discount.
~~Exchanges/Returns:
We will be glad to exchange items or issue a refund within 30 days from date of sale. Please call or email to get an authorization number before sending back the item. Shipping and handling charges are not refundable. Please see our policy on returning sale items above. Some items are subject to a restocking fee (please read descriptions on items for this information).
~~Frequently Asked Questions:
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front however, if you are in the Northern Colorado area, please let us know as we frequently offer a local shipping discount.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from companies that we know and trust.
4. What is the deal with the knitting stuff?
Our founder is not only passionate about eco-friendly products, she also loves to knit.
5. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
6. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
*Sign up for our newsletter by clicking the icon on our home page. You will receive a monthly newsletter with new items, sales, giveaways, and other fun stuff.
*Follow the Hip Mountain Mama blog by clicking on the link from the home page.
*Join our Facebook Group or Facebook Fan Page. www.Facebook.com/hipmountainmama
*Follow Hip Mountain Mama on Twitter at www.twitter.com/hipmountainmama
All in stock items are shipped within 1-5 business days. Your package will usually ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use UPS or Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.95 on all US orders!
~~Sale items:
Sale items cannot be returned nor exchanged unless there is a manufacturers defect. This includes items purchased with a coupon code for free shipping or a discount.
~~Exchanges/Returns:
We will be glad to exchange items or issue a refund within 30 days from date of sale. Please call or email to get an authorization number before sending back the item. Shipping and handling charges are not refundable. Please see our policy on returning sale items above. Some items are subject to a restocking fee (please read descriptions on items for this information).
~~Frequently Asked Questions:
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front however, if you are in the Northern Colorado area, please let us know as we frequently offer a local shipping discount.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from companies that we know and trust.
4. What is the deal with the knitting stuff?
Our founder is not only passionate about eco-friendly products, she also loves to knit.
5. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
6. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
*Sign up for our newsletter by clicking the icon on our home page. You will receive a monthly newsletter with new items, sales, giveaways, and other fun stuff.
*Follow the Hip Mountain Mama blog by clicking on the link from the home page.
*Join our Facebook Group or Facebook Fan Page. www.Facebook.com/hipmountainmama
*Follow Hip Mountain Mama on Twitter at www.twitter.com/hipmountainmama
